We want to make your stay in a Phillip Island holiday rental property as enjoyable as possible and we assure you that we will be working hard to do this. However, you will understand that to allow us to do this and also to maintain the standards of the properties for you and for future guests, we have to have some rules. Ours are based upon accepted industry practice and normal careful use of the property.
TERMS & CONDITIONS
By paying the deposit you, the guest, have offered to rent the property described in the booking confirmation letter from us, Phillip Island Holiday Rentals, acting as an agent for the owner of the property, upon these terms and conditions. You also agree to be bound by these terms and conditions.
The property is described in the Phillip Island Holiday Rentals web site (www.philipisland-holidayrentals.com.au) and the booking confirmation letter. Please check the web site and the booking confirmation letter carefully. While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between the description and the actual property.
Similarly, we are not responsible if the accommodation that you choose does not meet your chosen style. To reduce the risk of this happening, please study the description of the property on the Phillip Island Holiday Rentals web site, and/or ask us for details before you book.
All properties are different and some have special instructions to allow you to operate the utilities and services, or for safety. These are in the manual provided in the property, and you agree to follow these instructions.
We will not be responsible for the failure of utilities, essential services or appliances. We will take all reasonable steps to have the problem fixed if you tell us, but an immediate repair may not be possible. We will not give you a discount on the rental if we cannot arrange a repair during your stay.
BOOKINGS AND PAYMENT TERMS
When we accept your offer to rent and receive your deposit, we will reserve the property for your exclusive use during the rental period. By paying the deposit, you agree to pay the balance of the rental fees by the due date specified in the booking confirmation letter. If you do not do so we will be entitled to assume that you have cancelled this agreement and forfeited all monies paid.
Payment by Mastercard, Visa and direct deposit is welcome. A credit card transaction fee of 1.5% applies to Visa and Mastercard payments.
If you chose to pay by credit card then you authorise us to complete any documentation for the purpose of a credit card system and to amend and complete any credit card documentation for any charges including loss, damage or excess cleaning that you owe us under the terms of this agreement.
You must provide Phillip Island Holiday Rentals with current credit card details (EFTPOS cards are not acceptable) for the security bond, to the amount of $500 or other sum specified on the property page, before the start of your rental. You give us authority to deduct from your credit card for losses or damage, and for any other costs that you have incurred with us. If the total of these charges is greater than the security bond, then you agree to pay the balance on demand from us. We have the right to retain the security bond until any potential or outstanding claims relating to your use of the property are resolved.
For security reasons, we do not accept personal or company cheques for security bonds. Please note that we reserve the right to increase the security bond for any groups which, we believe, fall into a higher risk category.
AVAILABILITY OF THE PROPERTY
We will make the property available for your use and in a clean and tidy condition at the start time and date shown in the booking letter. We reserve the right to substitute a similar property in the unlikely event that the property be unavailable for any reason. However, we may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens we will give you a full refund of all monies that you have paid and we will have no further liability to you.
Keys can be picked up at the location given in the booking confirmation letter after 3 pm on the first day. Our office hours are 8:00 am to 8:00 pm Mon - Fri and 8:00 am to 8:00 pm Sat - Sun. Keys must be returned to the location also specified in the booking confirmation letter by 11 am on the last day. We will not make keys available if we do not have current credit card details for the security bond.
AT THE END OF YOUR STAY
You must vacate the property by the finish time and return the keys to us at the place stipulated in the booking confirmation letter. You agree that if you fail to do so you may cause us to incur extra costs. If you vacate later than this finish time you will pay us a late return fee of a minimum of an extra day's rate, together with any costs or loss of profits and damages that we may incur as a result of the delay.
You agree to leave the property in a clean condition. If you fail to do this, we may impose a cleaning charge. You may not remove anything from the property that was there on your arrival. We have an inventory of all contents of the property.
When you leave, you will follow all special instructions in the property manual. This may include that you make sure that all heating and cooling, electric blankets, appliances, burners and lights are switched off.
We will inspect the property after your rental finishes. You agree that you will pay for any damage to the property beyond normal wear and tear, or any losses, or excess cleaning required as a result of your use. You will also pay our costs in arranging for these.
You agree that you will not have more guests stay in the property at any time during your rental period than the maximum capacity specified for the property. This includes the grounds of the property. Caravans and tents are not allowed without prior written permission.
Some properties are not suitable for children under five years old. This is clearly stated on the property page. If you decide to bring children under five to one of these properties you do so entirely at your own risk.
You must not bring pets onto the property unless the property page specifically says that they are allowed. On properties where they are allowed, you may bring up to two dogs or cats, as specified on Phillip Island Holiday Makers' website, provided that you obtain prior permission from Phillip Island Holiday Makers. You are entirely responsible for the behaviour of the pets and must not allow them to cause a disturbance or damage any part of the property. You must remove all dog faeces from the garden and surrounds. Failure to clean up after your pet will incur a minimum charge of $100.
You agree that you will not allow smoking inside the property at any time. We will automatically deduct a minimum of $200 from your bond for additional cleaning if smoking has occurred. You will also face a potential claim for damages.
Requests for assistance or maintenance that is of the guests' making will incur a minimum charge of $50 per hour.
YOUR OTHER OBLIGATIONS
You also agree that you:
Will not part with possession of the property or assign this agreement.
Will only use the property for the purposes of holiday accommodation and for no other purpose.
Will be responsible for the property at all times during your rental including the times that you leave the property unoccupied. Please note that the insurance requires that all doors and windows be locked whenever you leave the property.
Will make sure that any wood fires are always under supervision, or have fire-guards in place and are in a safe condition when they are left unattended.
Will tell us immediately if you do any damage, or if any part of the property needs repair.
Will not attempt repairs and shall be responsible for the consequences of unauthorised repairs.
Will not take firearms onto the property.
The property is covered by risk insurance which covers fire, storm and tempest damage, third party damage and public risk. You agree that you will not commit any act which would invalidate the Insurance Policy.
EARLY TERMINATION OF RENTAL
You agree that we have the right at all times to bring this agreement to an end and repossess the property without refund to you if:
the property is incorrectly used so as to endanger the property and its occupants or any other property or life;
you or any member of your party behaves in a manner which is likely to prejudicially affect our or the owners interest in the property or the goodwill of our business. This includes excessive noise or disturbance, or having more people on the property than the house allows.
You agree to indemnify and hold us harmless against any loss or damage which arises out of the use of the property by you that is in breach of these terms and conditions or through negligence by you or any member of your party.
You understand that you will be liable for all consequential loss in addition to the usual remedies available at law including loss of income where the property is put out of operation and cannot be used for subsequent rental periods as a result of the breach of these terms and conditions by you, or as a result of negligence by you or any member of your party.
You and the members of your party use the property at your own risk and neither we nor the property owner accept any responsibility for accidents, injuries or death due to use of equipment whether provided by us, the property owner or by you. We are also not responsible to any person for loss or damage to any property, personal belongings or personal affects stolen from the property or damaged or otherwise lost during your rental period.
When you pay the final balance, we will send you an agreement to confirm all the details. With this you will receive information about key pick up and directions to the property.
CHANGES AND CANCELLATIONS
Cancellation Policy -
We understand that circumstances may arise where you need to cancel your reservation. Should this occur, all booking cancellations must be notified in writing to Phillip Island Holiday Rentals, and the following cancellation fees will apply:
Cancellations made between 0 and 60 days of the arrival date, no refund is applicable, unless the property is rebooked, in this instance a partial refund may be available.
Cancellations made more than 60 days prior to the arrival date incur a penalty of a $100 administration charge.
Change of Property by Guest -
More Than 60 Days prior to Arrival
Once a booking has been confirmed by way of a deposit and a change of property is required, providing that the change request is received by Phillip Island Holiday Rentals at more than 60 days prior to arrival and availability of an alternative property has been confirmed, no penalty applies.
Less Than 60 Days prior Arrival
When a change request is received within 60 days of the arrival date, this will be treated as a cancellation and will be subject to the cancellation policy above.
Changes of dates by Guest -
If there is a change in dates which shortens the original booking, the original booking cost will still apply.
Any changes to extend the booking, utilising the original dates booked, will not be penalised.
Changes in dates, which do not utilise the original dates booked, will be treated as a cancellation and will be subject to the cancellation policy above.
There are no refunds or credits issued for early departures
We strongly recommend guests take out Travel Insurance to cover against cancellation penalties.